After several years of cooperation with SSC/BPO/BIFS centers we discovered Positive Productivity® methodology: Performance Management and Continuous Improvement System. We  kindly invite you to the landing page of this approach:


Positive Productivity®: Performance Management and Continuous Improvement System

designed for business service operations (SSC, BPO, BIFS, Back Office).

This methodology is focused on building a sustainable continuous improvement culture. Positive Productivity® provides a structured and simple to implement, step by step approach combining the selected tools of:

Lean, Six Sigma, Business Process Management, Performance Management


Leadership Development, Empowerment, HR Development, Change Management.

The creation of the Positive Productivity® methodology was a common effort involving many professionals. It took 5 years, numerous trials, innovations, lessons learned due to the engagement of many clients sharing observations with us about the factors contributing to their sustained success.

Our approach is used by the top service companies in more than 10 countries all over the world.

Find out more about methodology HERE.

Meet our favourite succes stories HERE.

Read about our solutions HERE.


Let's talk about your
business challenges!

Krzysztof Pimpicki